This article first appeared in BTS Issue 3.

By Lee En Qi, Amanda, Sophomore (Class of 2021)
Engineering Systems and Design

Internship at Singapore Tourism Board (STB) in Singapore

I interned at the Visitor Experience division under the Singapore Tourism Board’s Technology Transformation Group. I was attached to the Visitor Experience Technology department, which oversees the development of STB’s tech products to:

  1. Deliver a seamless experience to all travellers and,
  2. Boost the market competitiveness of Singapore’s tourism-related industries.

My first project was to support the development of the Tourism Information and Services Hub (TIH), a B2B digital resource platform for businesses to access and contribute relevant information on tourism-related offerings (e.g. business listings) and travel software services (e.g. recommendation engine, smart itinerary planner). During my internship, I researched about the needs of tourists and businesses, and pieced together distinct information to establish the role of TIH.

The second project was the development of a chatbot launched on the Visit Singapore Facebook page. I was tasked to create content on the chatbot and assist the team to establish logical answer flows. Though it was tedious, seeing my contributions come to fruition gave me a sense of achievement.

The exposure and foundation that SUTD had built in my first year enabled me to grasp technical concepts and jargon well, and I completed my work without major difficulties.

The team at STB was fun-loving and nurturing – they were always willing to help and provide advice, not just regarding work but about life as well.

Interns coming together during mid-internship to share and talk about what we do in our respective departments 

Overall, the internship experience at STB was enriching as I got to be deeply involved and contribute meaningfully to the development of my projects.

Like what you just read? 

Find out more about our programmes and application process here

It can be hard to ask the right questions that will help you to decide which university to join, so we’ve compiled a list of FAQs for you here.


Please enter your comment!
Please enter your name here